Privacy Policy

We collect information that you provide directly, information collected automatically through your use of the Service, and information received from third-party service providers.

Information you may provide includes:

• Name
• Email address
• Mailing address
• Return address
• Recipient addresses
• Credit report information
• Letter content
• AI prompts and questions
• CreditLens conversations
• Uploaded documents
• Payment information (processed by our payment processor)
• Account credentials
• Customer support communications

When you upload a document for GoodwillLetter, we process the document to extract information necessary to prepare your letter.

Unless otherwise stated, uploaded documents used solely for letter generation are processed temporarily and are not permanently stored after processing is complete.

CreditLens may temporarily retain uploaded documents or extracted information as necessary to provide AI-powered analysis, maintain your session, improve your user experience, or provide features you choose to use.

Our systems are designed to detect and automatically redact Social Security numbers and similar sensitive identifiers before information is stored, logged, or transmitted to AI providers whenever reasonably possible.

Despite these safeguards, you should avoid intentionally including your Social Security number or other highly sensitive information in letters, prompts, or uploads unless specifically required.

The Service uses artificial intelligence to:

• Generate letters
• Analyze credit reports
• Answer questions
• Summarize documents
• Explain credit information
• Improve user workflows

Information you submit may be transmitted to third-party AI providers solely for the purpose of providing these features.

AI-generated content may contain errors, omissions, or inaccurate information. You remain responsible for reviewing all AI-generated content before relying on or using it.

Depending on how you use the Service, we may store:

Account Information

• Name
• Email address
• Login information
• Authentication records

Drafts

We may store draft letters, interview answers, mailing addresses, generated documents, and related information while you are actively working.

Drafts may be deleted after your letter is mailed or after approximately 30 days of inactivity.

Orders

For completed orders, we may retain:

• Final letter PDFs
• Mailing addresses
• Return addresses
• Mailing status
• Delivery status information
• Payment references
• Order history
• Transaction records

These records help us provide customer support, maintain business records, resolve disputes, detect fraud, and comply with legal obligations.

CreditLens

We may store AI conversations, summaries, extracted information, user questions, and related data in order to provide CreditLens features, improve your experience, and maintain account history.

When you use the Service, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring websites
• Click activity
• Crash reports
• Usage statistics
• Cookie identifiers
• Advertising identifiers

We may use cookies, pixels, local storage, SDKs, and similar technologies to:

• Keep you signed in
• Remember preferences
• Improve performance
• Measure website traffic
• Prevent fraud
• Analyze usage
• Personalize content
• Measure advertising effectiveness

Most browsers allow you to control or disable cookies, although doing so may affect certain features of the Service.

We use your information to:

• Operate the Service
• Create and mail letters
• Provide CreditLens analysis
• Process payments
• Authenticate accounts
• Respond to customer support requests
• Improve our products
• Detect fraud and abuse
• Maintain security
• Comply with legal obligations
• Communicate with you
• Send transactional messages
• Conduct analytics
• Measure advertising performance
• Develop new features

We may use third-party advertising, analytics, and marketing partners to help us understand how users interact with the Service, improve our products, measure advertising performance, and deliver advertisements.

These partners may receive information such as:

• Device information
• Browser information
• IP address
• Approximate location
• Cookie identifiers
• Advertising identifiers
• Pages viewed
• Purchase events
• Website interactions
• Referral sources

This information may be collected through cookies, pixels, SDKs, APIs, and similar technologies.

We do not intentionally share the contents of your uploaded credit reports, generated letters, or AI conversations with advertising partners for advertising purposes.

Where required by applicable law, you may have the right to opt out of certain advertising or data-sharing practices.

We work with trusted third-party providers that help us operate the Service.

These providers may include:

• Supabase — authentication, database, and encrypted storage
• Stripe — payment processing
• Lob — printing, mailing, USPS address verification, and tracking
• OpenAI — AI-powered document generation and CreditLens analysis
• Sentry — error monitoring
• Analytics providers
• Cloud hosting providers
• Email delivery providers
• Customer support platforms
• Advertising partners

These providers process information only as necessary to provide their services.

We use administrative, technical, and organizational safeguards designed to protect your information.

However, no system can guarantee absolute security, and you use the Service at your own risk.

We retain information for as long as reasonably necessary to:

• Provide the Service
• Maintain your account
• Complete transactions
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements
• Maintain business records

Different categories of information may be retained for different periods.

Depending on your location and applicable law, you may be able to:

• Access your information
• Correct inaccurate information
• Delete certain information
• Delete drafts
• Cancel subscriptions
• Close your account
• Opt out of certain advertising
• Manage cookies through your browser

Some information may be retained where required by law or necessary for legitimate business purposes.

The Service is not intended for anyone under the age of 18.

We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take reasonable steps to delete it.

The Service is operated from the United States.

If you access the Service from another country, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time.

When material changes are made, we will update the Effective Date at the top of this page and provide notice where required by applicable law.

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or wish to exercise available privacy rights, please contact us: support@aiproductionshop.com.